Privacy policy

• Account information — name, email, phone number and password when you register.
• Order & delivery details — items purchased, delivery addresses, and fulfilment preferences.
• Payment information — processed securely by our payment partners; we do not store full card numbers.
• Seller information — shop details, KYC/verification data and payout bank accounts, for users who sell.
• Usage data — device, browser, pages viewed and interactions, collected to improve the Services.

• To create and manage your account and process orders through our escrow system.
• To arrange delivery or in-mall pickup and keep you updated on your order.
• To verify sellers, prevent fraud, and keep the marketplace safe.
• To provide customer support and respond to your requests.
• To send service and, where permitted, marketing communications you can opt out of.

Payments are held in escrow and only released to a seller after you confirm receipt of your order. Payment processing is handled by licensed third-party providers; your payment details are shared with them solely to complete your transaction.

We share personal information only as needed to run the Services, including with:

• Sellers, to fulfil orders you place with them.
• Delivery and logistics partners, to deliver your order.
• Payment processors, to complete transactions and payouts.
• Authorities, where required by law or to protect our rights and users.

We do not sell your personal information.

We keep your information for as long as your account is active or as needed to provide the Services and meet legal obligations. We use technical and organisational measures to protect your data, though no method of transmission over the internet is completely secure.

Subject to applicable law, you may access, correct, or delete your personal information, and object to or restrict certain processing. You can manage most details from your account profile, or contact us for help.

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the Services are used. You can control cookies through your browser settings.

The Services are not directed to children under 18, and we do not knowingly collect their data.

We may update this policy from time to time. Material changes will be posted on this page with a revised “last updated” date.

Questions about this policy? Reach us via the contact page. See also our Terms of Service.